Website Terms and Conditions

1. Use of this website

These Website Terms and Conditions govern your use of the Everlasting Private Tours website and the information, forms, links and content published on it. By using the website you agree to use it lawfully, respectfully and only for legitimate enquiries and bookings related to our services. If you make a booking or booking request, the Booking Terms and Conditions also apply.

2. Information we display

In line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), our legal and contact details appear in the Company Details section of this page, and our booking, payment, cancellation, refund and complaints procedures are described in the Booking Terms and Conditions and on the relevant website pages.

3. Accuracy of website content

We try to keep website information accurate, helpful and current, but website content is general information and may contain errors, omissions or outdated details. It is not professional legal, immigration, medical, safety, tax or travel advice. Tour descriptions, routes, durations, availability, prices, inclusions, images and itinerary notes are guidance and may change.

4. Bookings and prices shown online

A tour shown on the website is not guaranteed to be available until we confirm it in writing and any required payment has been received. We may correct pricing or content errors, update tour information or change website features without prior notice. If a website error affects a booking request, we will explain the issue and offer reasonable next steps, in line with the Booking Terms and the Consumer Protection Act 68 of 2008.

5. Your responsibilities

• Provide accurate, current and complete information when using contact, booking, custom tour or payment-related forms.
• Do not submit false, misleading, abusive or unlawful information, or another person's information without their permission.
• Check that tour, travel, visa, health, mobility, insurance and timing information suits your circumstances before relying on it.
• Keep booking references, payment links and private communications secure, and tell us if you believe any of them have been misused.

6. Prohibited use

• Do not hack, overload, disrupt, scrape at scale, copy in bulk, reverse engineer or interfere with the website, its forms, payment flows, private areas or security features.
• Do not use the website to distribute spam, malware, fraudulent requests or unlawful content.
• Do not attempt to access private systems, booking data, customer information, source code or administration tools without permission.
• Do not use our content, images, business name or brand in a way that misleads people or suggests an unauthorised relationship with Everlasting Private Tours.

7. Intellectual property

Unless stated otherwise, the text, images, logos, branding, tour descriptions, layouts and other content on this website belong to Everlasting Private Tours or are used with permission. You may view the website and share links to it for personal, non-commercial travel planning. Copying, republishing, selling or commercial use requires our prior written permission.

8. Third-party websites and services

The website may link to or rely on third-party websites and services, such as payment providers, maps, analytics and social media platforms, and the websites of attractions and suppliers. Third parties are responsible for their own content, terms and privacy practices; a link does not mean we control or endorse a third-party website.

9. Privacy and cookies

We handle personal information submitted through the website in line with the Protection of Personal Information Act 4 of 2013 and our Privacy Policy. The website may use cookies and similar technologies to keep it working, remember preferences, measure usage and support security. You can usually control cookies in your browser settings; some features may not work properly if cookies are blocked.

10. Availability and security

We aim to keep the website available and secure, but we do not guarantee uninterrupted access, error-free content or complete protection against all online risks. The website may be unavailable due to maintenance, hosting issues, network problems or circumstances outside our control. You are responsible for using suitable device security and safe internet practices.

11. Liability for website use

To the extent permitted by South African law, Everlasting Private Tours is not liable for losses or damages arising from website interruptions, errors, viruses, inaccurate or outdated website information, third-party links, decisions made solely on website content, or unauthorised third-party use of the website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under South African law.

12. Changes to these terms

We may update these Website Terms and Conditions from time to time to reflect business, website or legal changes. The updated version applies from the date it is published on this website unless stated otherwise.

13. Governing law and contact

These Website Terms and Conditions are governed by the laws of the Republic of South Africa. For questions, corrections or permission requests, contact [email protected] or use the website contact form.